Tonawanda News

Columns

October 26, 2013

TUCKER: Poor service is aggravating

Tonawanda News — In July, a terrible wind storm blew down two sections of my wood fence and loosened the rest of 60-foot span which is on one side of the yard. Of course, I called what I consider one of the most reputable fencing firms, Classic Fence, who put it in originally and has repaired it over the last 20 years.

The salesman came out took measurements, gave me an honest quote, which the insurance company paid almost immediately. The sales person said it would take a month as the firm was backed up with work.

So I waited a month, then another two weeks, then called to see when it would be installed.

The very pleasant receptionist checked and said because of weather conditions it would not be installed until at least Oct. 24. (Perhaps you recall that the weather during those weeks was lovely, hardly any rain the lots of good warm weather.)

So, OK, I waited until a week ago when I called again to see if the Oct. 24 date was firm.

“It may not be until after that,” the woman said. Once again. weather was blamed.

So I called again and she said it definitely would be Oct. 24. And yesterday the fence went up.

When I told this story to a number of friends and relatives, every one had an experience with waiting for merchandise which matched and surpassed the time I waited. One said she ordered two reclining chairs and was told eight weeks, but the company went out of business before time was up. Another ordered a chair and wanted it in a different fabric. She was told 10 weeks but after call after call and three months passed with no result, she called, cancelled the order and demanded her money back. She went to another story and in three weeks had a chair she wanted. Very few have been satisfied with service. A friend of my son said his friend and his wife ordered a huge sectional that came with a side chair and matching pillows. The sectional came, but the chair and the matching pillows have yet to show up — three months later.

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