Tonawanda News

Columns

October 26, 2013

TUCKER: Poor service is aggravating

Tonawanda News — In July, a terrible wind storm blew down two sections of my wood fence and loosened the rest of 60-foot span which is on one side of the yard. Of course, I called what I consider one of the most reputable fencing firms, Classic Fence, who put it in originally and has repaired it over the last 20 years.

The salesman came out took measurements, gave me an honest quote, which the insurance company paid almost immediately. The sales person said it would take a month as the firm was backed up with work.

So I waited a month, then another two weeks, then called to see when it would be installed.

The very pleasant receptionist checked and said because of weather conditions it would not be installed until at least Oct. 24. (Perhaps you recall that the weather during those weeks was lovely, hardly any rain the lots of good warm weather.)

So, OK, I waited until a week ago when I called again to see if the Oct. 24 date was firm.

β€œIt may not be until after that,” the woman said. Once again. weather was blamed.

So I called again and she said it definitely would be Oct. 24. And yesterday the fence went up.

When I told this story to a number of friends and relatives, every one had an experience with waiting for merchandise which matched and surpassed the time I waited. One said she ordered two reclining chairs and was told eight weeks, but the company went out of business before time was up. Another ordered a chair and wanted it in a different fabric. She was told 10 weeks but after call after call and three months passed with no result, she called, cancelled the order and demanded her money back. She went to another story and in three weeks had a chair she wanted. Very few have been satisfied with service. A friend of my son said his friend and his wife ordered a huge sectional that came with a side chair and matching pillows. The sectional came, but the chair and the matching pillows have yet to show up β€” three months later.

Text Only
Columns
  • adamczyk, ed.jpg ADAMCZYK: And now for something completely different... Last weekend I attended a local movie theater (a plushy, posh experience; they design these places now to get you out of your living room and away from your home electronics) to watch the sun set on the British Empire.

    July 25, 2014 1 Photo

  • wallace, amy.jpg WALLACE: Too much information? Is there such a thing as TMI or too much information anymore? Some might say yes.

    July 24, 2014 1 Photo

  • duvall, eric.jpg DUVALL: On reading and the lack thereof It was surprising to me a few weeks ago when a friend asked a group of us to estimate how many books we have each read over the last five years. The English teacher said 200 and he far and away led the pack. I was probably the median and my number was 20-25.

    July 23, 2014 1 Photo

  • confer, bob.jpg CONFER: A Con-Con would be a con game

    July 23, 2014 1 Photo

  • duvall, eric.jpg DUVALL: Conflict in Ukraine now a concern of global proportions It seems increasingly clear Ukrainian separatists, with the help from the Russian military, are responsible for the tragedy. They, of course, have denied it. They've also denied access to the crash site to international investigators seeking to recover the dead and determine what happened. That's not something the innocent party does.

    July 20, 2014 1 Photo

  • ADAMCZYK: Personal development, rendered in steel Accepting the premise that everyone needs to fill the same amount of time every day (24 hours, every day), some people use theirs rebuilding things, tangible things, and thus fulfill a few intangible goals.

    July 18, 2014

  • WALLACE: Festival season is underway Summer is the season of fairs and festivals. From Canal Fest in the Tonawandas to the Allentown Art Festival and Italian Heritage Festival in Buffalo to the Erie County Fair in Hamburg, the Western New York area has no shortage of things to do with the family over the summer.

    July 17, 2014

  • duvall, eric.jpg DUVALL: King George's abdication leaves many questions I've covered Niagara County politics for 10 years and it's been a fascinating -- and often infuriating -- experience. With the news the man known with equal parts respect and cynicism as "King George" is walking away it's about to get more interesting.

    July 16, 2014 1 Photo

  • Canal Fest, here we come This column should be titled "Roads and Streets." First of all, Meadow Drive is finally open. Although it took very long to be completed, it's beautiful. Riding by the other day brought into focus how many people will use this to cut across town. One less thing for residents to complain about.

    July 12, 2014

  • ADAMCZYK: Homesick for someplace I've never been You stumble over things that make you wonder. I do, at least, and the latest is one of those advertising artifacts from yesteryear that encourage me to ponder what's changed and what never will.

    July 11, 2014

Featured Ads
Seasonal Content
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
Facebook
Front page
NDN Video
Crashed Air Algerie Plane Found in Mali Israel Mulls Ceasefire Amid Gaza Offensive In Case of Fire, Oxygen Masks for Pets Mobile App Gives Tour of Battle of Atlanta Sites Anti-violence Advocate Killed, but Not Silenced. Dempsey: Putin May Light Fire and Lose Control Arizona Prison Chief: Execution Wasn't Botched Calif. Police Investigate Peacock Shooting Death Raw: Protesters, Soldiers Clash in West Bank Police: Doctor Who Shot Gunman 'Saved Lives' 'Modern Family' Star on Gay Athletes Coming Out MN Twins Debut Beer Vending Machine DA: Pa. Doctor Fired Back at Hospital Gunman Raw: Iowa Police Dash Cam Shows Wild Chase Obama Seeks Limits on US Company Mergers Abroad Large Family to Share NJ Lottery Winnings U.S. Flights to Israel Resume After Ban Lifted Official: Air Algerie Flight 'probably Crashed' TSA Administrator on Politics and Flight Bans Raw: National Guard Helps Battle WA Wildfires