Tonawanda News

Columns

March 3, 2014

TUCKER: Fuel bill tops endless winter

Tonawanda News — What could possibly make this interminable cold weather worse? A bill from National Fuel Resources that was more than six times the usual monthly balanced budget bill.

Sue, the woman at the company, immediately said the bill was ridiculous, unless, she laughed, "you are heating the neighborhood." She was charming and helpful, suggesting I take a new reading and call National Fuel as that is where they get their information. A call to National Fuel was less than satisfying as the gentleman told me the company would have to reread the meter and the next available day that could happen would be March 11 — coincidentally the day the bill is due. After trying to explain my plight and the help Sue had assured me I would receive, his reply was: "The next available appointment is March 11." When I called Sue back, she was appalled at the lack of help I'd received, said she would put a note on my account and I was not to pay the bill until it is resolved. National Fuel needs to train its people to be more user-friendly.

***

Great news for St. Francis of Assisi School as the combined efforts of the students, faculty, parents, alumni and friends who wore their fingers out sending in votes for Andy Parker's Weather Machine contest: Andy Parker, weather forecaster at Channel 2, came to the school last Monday to announce the news to the entire school body that it won the contest. Cheers, shouts and high-fives greeted his announcement. Congratulations to all! By the way, the school won by a large margin — no surprise there.

Speaking of St. Francis, Tom Joyce, who graduated in 1978, said his grandfather graduated from St. Francis in 1908 and his daughter in PreK 3 is now a fourth generation to attend the school.

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