Tonawanda News

Columns

May 18, 2013

TUCKER: Small stores win for customer service

(Continued)

Tonawanda News — “I’d like a lightweight electric grass trimmer.”

“Got one right here,” he replied.

It was indeed just what I was looking for and when he brought up the boxed item, offered to put it together for me, which he did. He suggested buying an extra spool of “string” and, he said, “if you have trouble replacing it, bring it in and we’ll do it for you.”

Turns out he’s Jack Perry, store manager, who obviously believes in putting the customer first. Stores like these are few and far between and makes me realize how much I dislike large impersonal stores. 

•••

Rod Rowland sent in his comments about the water level of the canal, a discussion opened up by Doug Tayor a couple weeks ago.

“Interesting point on the water level of the canal,” Rod emailed. “Now our family has owned that reddish brown shack on Swenney at the foot of Bryant since roughly 1952. When Dad purchased it, the water level was right up to the bank and the docks for the boats were only maybe six-feet long. Then the power project went in and dropped the water level four to six-feet and docks had to be extended a good 10 feet. On one or two occasions water came right up under the shack. My brother owns it now and had to have it dredged to accommodate his cruiser.”

•••

Speaking of our waterways, a note from Doug added the following historical note about the OBC, the Outboard Boating Club of the Tonawandas, circa 1961 or so.

Doug emailed: “My Dad was worried that our nice site on the Island would be a target for developers if the Niagara River ever got cleaned up. Thus, he sold a small piece of land to the OBC who moved across from the mainland to the Island. In later years, the club members got into bigger and bigger boats, most of which were powered by inboard motors based on auto engines .... so they needed a name change and became the Tonawanda Island Launch Club, or TILC, still located at the foot of the Durkee Bridge next to our site. We actually worked a deal a few years back when they needed more dockage and Taylor Devices needed a new breakwall. We let them patch up the breakwall on part of our property and run some docks. We own the property, they own the docks and maintain them. Our employees can use the dock during the week when they don’t really need them. When the Army Corps of Engineers had to approve the dock design it made for a weird discussion — they couldn’t believe that we would let someone build a dock on our property. We told them not to worry. It’s NT, not Buffalo ... and they signed off on the design.”

Contact community editor Barbara Tucker at 693-1000, ext. 4110 or email barbara.tucker@tonawanda-news.com

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Columns
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  • adamczyk, ed.jpg ADAMCZYK: And now for something completely different... Last weekend I attended a local movie theater (a plushy, posh experience; they design these places now to get you out of your living room and away from your home electronics) to watch the sun set on the British Empire.

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