Tonawanda News — Mark Pundt, the CEO of MASH Urgent Care said that timely convenience is part of the driving force behind the urgent care business model.
“People of today want what we want in all aspects of life and that’s access to care when they want it, and convenient location and appropriate cost,” he said.
Salvatore Durante, manager of urgent care operations at WNY Immediate Care, called his facilities “the fastest emergency room alternative.”
“One of our pride and joys is that we get a vast majority of patients in and out in an hour,” he said.
Most of the urgent care centers we talked to offer similar services: treatment for cuts and abrasions; sprains, fractures and brakes; insect bites; burns; cold and flu symptoms; asthma; urinary tract infections; ear infections; allergies; vomiting; diarrhea; gynecologic problems; headaches; backaches; abdominal pain; nosebleeds; minor eye problems.
Many also offer a variety of vaccinations, physicals, drug testing, pregnancy tests, EKGs, X-rays, STD testing, and screening for mono, flu and strep, among other things.
But some provide more specialized care, like Pediatric & Adolescent Urgent Care of Western New York, where younger patients are treated.
Michael Lillis, the chief operating officer of the facility, said they treat patients with more serious illnesses and injuries than even most other urgent care centers in an effort to keep children out of hospitals.
His wife, medical director, Dr. Kathleen A. Lillis, has 20 years of pediatric emergency experience and previously worked at Women and Children’s Hospital in Buffalo.
A good percentage of their business comes from pediatricians who refer their patients to the facility during non-traditional doctor’s office hours.
“We’re supplementing what pediatricians provide rather than competing,” Michael said, adding that the urgent care center will keep certain sick children overnight for observation if need be.