Tonawanda News — “This is a teaching hospital which many people do not realize,” Ryszka said.
Sankoh noted that part of her work is counseling patients and explaining drugs that have been ordered for them.
“It’s very important for a patient to be satisfied and understand and just talk to them,” Sankoh said.
“Pharmacists make a point to visit patients, sit down with them at a ‘down time,’ not as they are being released, when time is short and patients are anxious to go home,” Ryszka said.
Fyles explained that “because DeGraff is a small hospital, it’s a great environment to provide personal care. It’s pretty nice to be here,” he said.
The infusion center personnel also work with insurance companies to minimize out of pocket expenses for a patient.
“At the present time, the hospital is working on having nurses certified in oncology in order to offer chemotherapy infusion,” Fucilla said. “It would be a great offering for those who need this service.”
The center also offers dedicated parking close to the center’s entrance with wide doors and large indoor space to easily accommodate wheelchairs.
“We have a lot of pride in our work and in providing personalized service,” Ryszka said. “In addition the pharmacy students who intern here come up with ideas to make things better. It’s really a hidden gem.”